Refund Policy

Thank you for choosing Xeotec E-service for your IT services and solutions. We strive to provide high-quality services and customer satisfaction is our top priority. This refund policy outlines the terms and conditions governing refunds for our services. Please read this policy carefully before engaging with our services.

Note: This Refund policy is a legally binding document between you and Xeotec E-Services (P) limited . Our Refund policy may change at any time without prior notification. To make sure that you are aware of any changes, kindly review the policy periodically.

Refunds are only applicable in certain situations, and eligibility may vary depending on the specific service or product you have purchased. To be eligible for a refund, one or more of the following criteria must be met:

a. Service Unavailability: If, for any reason, we are unable to deliver the service or solution you have purchased.

b. Service Deficiency: In case the service provided does not meet the specifications or quality standards agreed upon in the service agreement.

c. Cancellation Prior to Service Delivery: If you decide to cancel your service order before any work has commenced, subject to the terms specified in vour cancellation policy.

d. Overpayment: If you have been charged more than the agreed-upon price for the service.

To initiate the refund process, please contact our customer support team at info@xeotec.in/9435679888 and provide the following information:

Your full name
Contact information
Invoice or order number
A detailed explanation of the reason for the refund request.
Our team will review your request and, if eligible, process the refund within [X] business days using the same payment method used for the original transaction. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

While we strive to accommodate refund requests in a fair and timely manner, there are certain exceptions:

a. Change of Mind: We do not provide refunds for services where the work has already commenced unless otherwise specified in the service agreement.

b. Third-Party Costs: Any third-party costs incurred during the service delivery process are non-refundable.

c. Delays Beyond Our Control: Refunds will not be issued due to delays caused by factors beyond our control, such as acts of nature, external service providers, or client-side issues.

For services that allow cancellations before work has commenced, please refer to our cancellation policy for details on the cancellation process and associated fees, if any.

If you have any questions or concerns regarding this refund policy, please contact us at:

Company Name-Xeotec E-Service(p)LTD.
Address-H/No.1,2B, Second Floor, Banphool Nagar,
(Basistha Road), Sachibalaya P.S, Dispur,
Hatigaon, Guwahati, Assam 781006
Email-info@xeotec.in
Costumer Support No. 9435679888

We reserve the right to modify this refund policy at any time. Any changes will be posted on our website, and the revised policy will be effective immediately upon posting.

By engaging with our services, you acknowledge and agree to the terms and conditions outlined in this refund policy.

[Signature]
[Your Name]
[Your Title]
[Date]

Xeotec E-Service (P) Limited is committed to providing excellent customer service and ensuring a fair and transparent refund process for our clients. Please feel free to contact us if you have any questions or require further clarification regarding our refund policy.